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All deliveries are FREE over £100.00

FREE deliveries - Mondays-Fridays

Weekends incur an additional cost.

Please enquire: 020 8853 6204

  • Heavy goods are usually delivered by pallet on large lorries please make sure you have appropriate access to accommodate this type of vehicle.
  • The goods are delivered via our palletised delivery service. Delivering goods on a pallet is a very different from any other type of delivery you may receive, e.g. the frequently used courier service
  • A palletised delivery takes more tools and equipment and does carry some risk to their drivers. The deliveries are governed by health & safety guidelines for the benefit of both the driver and the customer, ensuring high quality service in the safest manner possible
  • The delivery service has a real time delivery information service; which includes a two-hour delivery window, SMS/email notifications and the ability to monitor the progress of the consignment via a track and trace system
  • Key points to remember when you receive your delivery:
  • Kerbside delivery only
  • Needs to deliver on a solid, flat surface to facilitate safe pump truck operation
  • Cannot deliver pallets on steep inclines
  • Will deliver to ground level locations only
  • The driver is not permitted to enter your property
  • Recipients, the customer should stay at a safe distance from the vehicle
  • Pallet/packaging disposal is the responsibility of the recipient/customer.
  • It is imperative that you check and sign for the palletised goods in the presence of the driver. The driver is obliged to remain on site for 15 minutes while you unpack and inspect the goods
  • But note that the 15 minutes waiting time is from the moment the driver arrives outside the property and also includes any vehicle, parking obstructions that might occur
  • You should be made aware that stoves and fireplaces are heavy items. It is recommended that on the delivery day an extra person should be on hand, as there is only one driver who will assist
  • The driver will not be able deliver to an alternative address on the day without prior notice; re-delivery charges will incur
  • It is important to check the items over on delivery to make sure you are happy with them; products such as natural stone can have fossils, fissures, veins and markings within the stone. These natural products can vary, they are unique and not the same
  • Westcombes offers their customers free local deliveries of their stoves and fireplaces, also a 10 bag minimum log delivery to specific South East London postcodes
  • Additional delivery charges are incurred for orders other than to mainland UK, such as Highland postcodes, Ireland or Northern Ireland
  • We do not deliver outside the UK
  • Dispatch for delivery usually takes up to two (2) weeks, depending on availability. It can take up to six (6) weeks lead time in some circumstances. All customers are kept informed regarding the extended delivery lead times of their goods. This can also be due to seasonal production demands
  • If for any reason the driver does not want wait the stipulated time period, you are advised to mark the goods as ‘damaged’ on the delivery note; you are covered for all circumstances
  • After checking you find that the goods are damaged please mark this clearly on the delivery note
  • Contact our Customer Service team quoting your reference number - 020 8852 6204
  • If you are unavailable when the packaged goods, e.g.fireplace accessories (not pallets) are delivered; an Attempted Delivery Card will be left by the courier company with instructions for rearranging the delivery
  • Overweight items such as marble, limestone and cast iron are only suitable for delivery to addresses on the ground floor due to their dimensions and weight. We are unable to deliver to flats/apartments which are not situated on ground floor level. Our delivery service does undertake to identify any delivery issues prior to the delivery date. We do not hold any accountability if you raise an order to an address which is not acceptable for delivery
  • The risk of loss and damage of products becomes the customers’ responsibility from the date of delivery. If the customer has arranged independently to have their goods delivered or collected by a third party this clause becomes the liability of the third party immediately upon collection or receipt of the goods
  • If you cancel an order after it has been dispatched you will be charged for the returned delivery costs - even if the goods have not reached your address.